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At City National, we are constantly in search of experienced, client service oriented professionals who want to become a part of our team and make a difference.

Team Leader I Loan Servicing

Job ID BIS-8431 CityRaleigh StateNorth Carolina Exempt/Non ExemptExempt ShiftDay Work ScheduleMonday-Friday, 8-5

This position will manage a centralized Loan Servicing unit responsible for all servicing activities of the Bank. Responsibilities include establishing and maintaining loss prevention controls, developing and implementing procedures, monitoring compliance, ensuring data integrity and keeping productivity and quality control on target. Provides support and assistance to other operational areas of the department as needed.

Manages a moderate sized department within the loan servicing function. Accomplishes results though subordinate associate team leader(s) or officer(s). Accomplishes results through lower-level subordinate team leaders or officers who exercise significant latitude and independence in their assignments. Functions as an advisor to the department regarding tasks, projects, and operations. Ensures projects are completed on schedule and within budget. Becomes actively involved in daily operations only when required to meet deadlines or to resolve complex problems. Ensures activities are in compliance with regulatory/legal requirements and CNB policy and procedure. Position generally requires a minimum of 7 years of loan servicing experience and 3 years experience in a supervisory capacity.

Responsible and accountable for appropriate quality controls related to the financial products we provide, the services we deliver, the processes we employ, and the incentives with which we reward our colleagues.
Ensure that all City National products, financial solutions and services are provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.

Basic Qualifications:

  • *Minimum of 7 years of loan servicing experience
  • *Minimum of 3 years of experience in a supervisory capacity.

*Represents basic qualifications for the position. To be considered for this position you must at least meet the basic qualifications.

City National Bank is an Equal Opportunity/Affirmative Action Employer, Minorities/Females/Individuals with Disabilities/Veterans

Note: This preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Note: Candidates should be advised that City National Bank does not pay interviewee travel expenses or relocation expenses for candidates who are hired unless previously agreed.


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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Select Interests

  • Loan Processing/Servicing/Documentation, Raleigh, North Carolina, United StatesRemove