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Tech Communications Lead

Los Angeles, California



Our technology teams are transforming what it means to work in tech at a financial institution. We drive innovation for colleagues and clients. We immerse ourselves in the communities and industries that we serve. This helps us understand the needs, pain points and vision for growth so we can deliver customized scalable solutions.

Success Profile

Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable
  • Entrepreneurial
  • Problem-solver
  • Responsible
  • Results-driven
  • Team player


  • City National Bank is committed to supporting colleagues in reaching their full financial and professional potential.
  • The organization works hard to provide its colleagues with the support they need to shape a highly regulated and fast-moving industry.
  • We offer our team members the chance to take on impactful work, build their careers and cultivate relationships with peers in an inclusive and flexible workplace.
  • Colleagues have access to ample wellness benefits, community and cultural initiatives and professional development opportunities.
  • Will Udovich Manager, Colleague Productivity and Experience

    It can be challenging for employees to find a voice in larger companies, so one of my roles is to make sure that the voices of my colleagues are heard.

    Will Udovich
    Manager, Colleague Productivity and Experience
  • Marj Galapon Lead Full-Stack Engineer

    We are encouraged to learn new technologies and challenge each other, which motivates us to do better every time. Sometimes I am successful; sometimes I fail — but failure does not stop me from experimenting with new things.

    Marj Galapon
    Lead Full-Stack Engineer
  • Asher Adler Head of Product, AgilLink

    Banks typically work with a lot of outside vendors – but we build products from the ground up. Through acquisitions, we have expanded into the technology space, which means that we can help our clients grow and solve problems in a much bigger way.

    Asher Adler
    Head of Product, AgilLink


  • 401(k)/Profit Sharing

    Share in the company's success through profit-sharing and 401(k) matching contributions.

  • Career Development

    Build skills and your career through City National University, mentoring, 1:1 career guidance and more.

  • Hybrid & Remote

    One size does not fit all. Our workforce is hybrid with select roles fully remote.

  • Paid Time to Volunteer

    Colleagues are encouraged to give back and are provided the time to get involved.

  • Colleague Groups & Events

    Colleague-led groups bring together people of common interests and nurture a diverse and inclusive workplace.

  • Collaboration

    Building strong and productive working relationships is an essential part of our company culture.


Job ID TI-17340 Date posted 02/08/2023


Technology & Innovation's Technology Organizational Change Management Lead will support the division's organizational development practices, including technology communications and organizational change management.The Lead role will be responsible for the development and execution of T&I's deliverables related to tech strategy, organizational transformation and tech communications.Responsibilities include, but are not limited to, development of strategic and project communications, organizational change plans and driving engagement and adoption of key technology initiatives across the bank. The ideal candidate will be able to independently lead, collaborate and consult on internal change communication efforts for strategic programs, technology projects or other organizational initiatives. They will have the ability to translate complex, technical changes and craft business-friendly, human-centric messages.The ideal candidate will develop and maintain change management strategies, plans and key messages that support with the bank's goals and technology strategy. The ideal candidate will have strong written and verbal communication skills and can translate complex, technical topics into human-centric, business-friendly content. They will be able to produce engaging and concise presentations for executives, senior management and other internal and external audiences. All deliverables produced by the candidate should align with overall guidance and framework as outlined by the Tech Strategy & Planning team, as well as other City National stakeholder teams (i.e. Marketing, Enterprise Project Management office, etc.).The candidate must be detail-oriented, a self-starter and innovative. They will have an affinity for individual ownership of outcomes, engagement with project management teams and be willing to drive continuous process improvement.The candidate will work closely with the Office of the CIO and the Senior Leadership Team, engage strategic business partners to collaborate and drive awareness around key strategic initiatives and follow set processes and guidelinesThis role is highly visible and demanding, requiring diligent organization, attention to detail and targeted, agile mindset. We are seeking candidates who can see deliverables through end to end, regardless of ownership.

Technology and Innovation Division
As a member of City National's Technology & Innovation group, you will drive, develop, and maintain solutions for clients and colleagues. This is an exciting time of technology advancement and innovation across the bank, particularly within our technology teams.


  • Lead T&I's deliverables related to organizational development, transformation and tech communications
  • Responsible for the strategic planning and assessment of organizational changes, including people, process and technology.
  • Lead T&I's deliverables related to organizational development, transformation and tech communications
  • Drive the strategy and execution of the organizational change plans and drive engagement and adoption of key technology initiatives across the bank.
  • Develop and execute internal communication change management strategies and plans for strategic programs, technology projects or other organizational initiatives.
  • Manage the appropriate change management processes, methodologies, tools, and templates, including impact analysis and change readiness assessments. Ensure changes across the organization are fully understood through strategic communications across a variety of mediums (e.g., email, Teams, SharePoint, corporate intranet, etc.)
  • Oversee and develop engaging presentations for executives, senior management and other internal and external audiences.
  • Coordinate colleague engagement events across T&I (both virtually and in person, as needed).
  • Prepare presentation and speaking materials for executive and senior managers.
  • Manage content relevant to various communication channels and audiences, including department intranet site.
  • Plan strategic messaging and ensure alignment with appropriate function, division, or group. Work with applicable communication team partners for alignment on strategic messaging, where required.
  • Manage interdependencies with other projects and align strategies and messaging accordingly
  • Ensure compliance with regulatory standards and enterprise OCM practice guidelines.
  • Lead practice specific projects, councils and/or working groups as a resident subject matter expert.
  • Responsible for the development and execution of OCM strategy to executives, senior leadership and T&I managers.
  • Lead T&I’s new way of working through creative programs and initiatives to drive Talent and Workforce Transformation
  • All other appropriate duties as required.



  • Bachelor's Degree or equivalent work experience
  • Minimum of 5-7 years experience in communications, copywriting, copyediting, marketing/PR or similar experience
  • Minimum of 3 years work in financial services and/or tech industry
  • Minimum of 3-5 years experience in organizational change management, strategic planning, project management, or similar experience
  • Minimum of 2 years experience in event planning, coordination

Skills and Knowledge

  • Adobe Photoshop, InDesign
  • Microsoft 365 Suite (SharePoint Online, Teams, PowerApps)
  • Experience in developing and maintaining intranet sites using SharePoint
  • PROSCI Certification (or other similar certification)
  • Intermediate level skills in Excel, Visio preferred
  • Experience in developing presentations and reports for senior leadership, executive management
  • Understanding or willingness to learn technology and organizational strategy development and execution
  • Project management experience
  • Event Planning
Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.


We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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