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SVP HR Technology and People Analytics

Job ID HR-16583 City Los Angeles State California Additional Location Exempt/Non Exempt Exempt Shift Day Work Schedule M-F, 8-5
Job Details:


Reporting directly to the SVP HR – Technology, Talent Acquisition, DEI and People Analytics Manager, this position is responsible for the strategic direction and management of all human resources systems and technology that includes core HR, payroll, time and attendance, benefits, compensation, performance management, learning and development, talent management, talent acquisition, as well as system interfaces, processes and workflow. This leader will also be responsible for driving the people analytics function within the organization. They will lead and participate in project teams to ensure timely and cost-effective systems implementations, software upgrades and releases, migrations and functionality. Act as primary liaison between HR, vendors and our corporate IT organization to ensure outcomes that align with business needs and strategy. Provide transformational direction to HR and vendor teams regarding design, development, testing and implementation of systems, applications, reports and analysis to optimize HR systems platforms and ensure products and processes are meeting business priorities. Facilitate auditing controls and protocols to ensure data integrity and appropriate level of security. Establish needs and create standard reports as well as respond to ad-hoc requests. Oversee HR data management processes. Ensure quality, timeliness, security and proper use of HR information entered and retrieved from systems. Oversee, track and report on HR division budget and expenses. Direct, guide and develop HRS team

Human Resources Division
Through this role, you will have the opportunity to make a difference as a member of City National's Human Resources (HR) team, a diverse and dynamic group focused on supporting the full lifecycle of colleagues through an exceptional workplace experience.


  • Lead Talent Technology initiatives, leveraging technology and automation to enable a digital employee journey. Evaluate and recommend technology solutions, articulate the business case inclusive of success measures and cost analysis.
  • Develop, deliver, and oversee the Talent technology strategy, portfolio, and roadmap. Ensure alignment with the corporate IT strategic goals and drive successful implementation, end-user adoption, and ongoing administration.
  • Manage HRS priorities, project deliverables and timelines across HR; provide regular status updates to HR stakeholders. Lead projects by partnering with HR leadership,IT and vendor resources through all phases of a project (budgeting/scoping, business requirements, functional specs, design, development, status reporting, testing, documentation, training and launch, etc.) to ensure cost-effective and timely implementation and maintenance of HR technology.
  • Develop risk mitigation and contingency planning strategies. Develop and monitor operational service delivery standards to ensure timely execution and process consistency. Analyze and document key processes to ensure stable business operations, minimize risk and ensure business continuity.
  • Lead the evolution of a data and analytics culture within the enterprise through the design and thought leadership of how to leverage data and insights for better, more effective decision-making. Provide strategic guidance on the right tools and resources necessary to mature the function.
  • Design and lead the implementation of a workforce data strategy, building practices designed to ensure optimal data quality for People Analytics and across all business systems.
  • Ensure the proper security of all current and future HR data and systems. Perform regular audits and verification of data in all systems and document outcomes consistent with guidance from internal and external audit. Support SOX - COSO and other controls and testing in compliance with regulatory and company policy. Ensure appropriate controls and security is enforced.
  • Oversee the design, development, and operationalization of data and analytic projects/products, i.e., operationalizing standardized reporting operations, delivering self-service/on-demand dashboards, providing insights on workforce KPIs/OKRs and other measured strategic initiatives, etc.
  • Serve as point of escalation for HRS team, internal partners and system vendors. Troubleshoot and see through to resolution all system issues or questions.
  • Act as liaison with the bank's corporate technology function to ensure integrity of integration of HR systems with company system, as well as with RBC and it’s appropriate partners.
  • Develop and oversee ongoing planning and program/project management services for core HRS initiatives. Drive the development of HRS initiatives to provide management and HR with tools that increase efficiencies and enhance management information reporting. Assess HR functions for efficiencies, expense control, process improvement and outsourcing opportunities.
  • Prepare HR presentations for executive management.
  • Work in conjunction with Finance to prepare, track and report on HR division budget and expenses. Partner with HR department managers as necessary; provide regular updates with HR Director on status of division budget.
  • Track active vendor contracts. Notify the business owner in advance of contracts due for renewal, coordinate with internal legal counsel as appropriate and lead the review and renewal process.
  • Manage and develop team members.
  • Maintain a culture and practice of compliance and audit rigor and lead with a risk lens.
  • Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
  • All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.
  • Special projects as assigned



  • Minimum 10 years of progressive HR systems and project management experience
  • Minimum 5 years functional experience with HR systems, such as Ultimate Software/UKGPro, iCIMS, PeopleSoft, Workday, etc., including applications that support all HR functions, interfaces and management reporting
  • Previous supervisory experience

Skills and Knowledge

  • Bachelor's degree in Information Systems, Human Resources, Business or related area preferred
  • Broad working knowledge of all aspects of HR functions and business processes
  • Experience with Ultimate Software/UKGPro, iCIMS, Workday, Cognos (Business Intelligence) and visualization tools, i.e. Visier or Tableau
  • Experience transforming HR overall systems and tools roadmap, and able to demonstrate strong project leadership skills.
  • Working knowledge of accounting concepts, auditing and Sarbanes Oxley
  • Advanced project management skills and knowledge of project management practices
  • Proven skills in analytical and creative thinking and problem solving
  • Effective leadership, consulting, interpersonal and written communication skills
  • Proven ability to multi-task and manage multiple projects simultaneously
  • Ability to align interests of different groups and reach consensus
  • Expert skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.


We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.




Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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