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Supv Mortgage Processing

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Job ID RLD-13749 City Los Angeles State California Additional Location: Exempt/Non Exempt Exempt Shift Day Work Schedule M-F, 8-5
Job Details:


The Mortgage Processing Team Supervisor is responsible for managing all aspects of residential loan processing for their specific team. The supervisor provides leadership, guidance and support to a team of mortgage loan processors. Direct management responsibilities include, but are not limited to, review of daily and monthly productivity metrics and overall pipeline management. This includes but is not limited to – total funded units, end to end cycle times, pipeline prioritization, loan quality results, proactively managing issues and escalating to management as necessary and adherence to all other departmental SLA's.

Residential Lending Division
Make a meaningful difference as a member of City National's Residential Lending group. This is a great opportunity to grow your career with a stable and expanding organization while enhancing and retaining bank client relationships through competitive mortgage products and solutions with exceptional service and care.


  • Effectively manage the team pipeline to ensure all cycle time and SLA objectives are met and or exceeded.
  • Holds every colleague on their team accountable for results including compliance and all metrics set forth by management.
  • Ensures all colleagues on their team operate in accordance with the established workflow.
  • Provides colleagues honest and clear feedback regarding strengths, opportunities, and areas for improvement. Provides weekly/monthly coaching and guidance for colleagues so they can improve their performance.
  • Serves as a single point of contact for all escalated matters.
  • Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals.
  • Participates in weekly deep dive pipeline meetings with fulfillment manager.
  • Works closely with sales to ensure pipelines are moving as expeditiously as possible.
  • Other duties as/or assigned by management.



  • 5 years’ experience in mortgage loan processing
  • 3 years management experience required.

Skills and Knowledge

  • College degree preferred.
  • Excellent working knowledge of mortgage operations.
  • Proven ability to lead, coach, and mentor.
  • Ability to maintain high levels of performance, especially in stressful situations.
  • Strong knowledge of federal/state regulatory policies and procedures.
  • Excellent written and verbal skills.
  • Excellent organizational skills.
  • Ability to manage the workflow to enhance productivity while minimizing stress.
  • Strong PC skills, including Microsoft Office and Loan Origination systems.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.


We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish.City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
City National Bank requires all colleagues to be fully vaccinated against COVID-19 to work on-site at any of our locations.



Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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  • Loan Processing/Servicing/Documentation, Los Angeles, California, United StatesRemove
  • Residential Lending, Los Angeles, California, United StatesRemove

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