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Senior Site Reliability Engineer

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Job ID EXAC-14463 City Los Angeles State California Additional Location: Austin , Texas - Nashville , Tennessee - Remote Exempt/Non Exempt Exempt Shift Day Work Schedule M-F, 8-5
Job Details:


Perform software development, refine requirements, write, test, debug, maintain, and release test software that instructs a computer to accomplish certain tasks, such as saving information, performing calculations. The Software Engineer may also be responsible for managing software development infrastructure and providing the appropriate level of functional and non-functional documentation to meeting the product and engineering requirements. As necessary, this position may be called upon to assist in performing on-site client work related to consulting projects or provide technical support as required.

Exactuals Division

Exactuals is modernizing payment and royalty administration solutions across multiple industries, including Film/TV, Music, Insurance, Real Estate, and Book Publishing. Founded in 2011, our cloud-based SaaS offerings are setting the standard for trust, accuracy, and security in the complex payment processing space. Exactuals is a fast-growing company, doubling in revenue annually, with a strong a commitment to diversity and inclusion. While largely a remote distributed team, Exactuals maintains offices in Los Angeles, Nashville and New York. Exactuals became an RBC / City National company in 2018. Visit to learn more.


  • Improve service reliability through root cause analysis, blameless postmortems, and using code to prevent or respond to problem recurrence.
  • Be the central point of contact on the health of systems to increase product reliability and organizational efficiency.
  • Be a part of an on-call rotation for responding to customer-facing emergencies.
  • Continuous improve production incident response and triage practices
  • Document the details of incident, root cause, resolution and solution
  • Participate in planning, standup, and retrospective meetings.
  • Timely respond to incidents and to customer inquiries
  • Effective collaboration with internal and external customers
  • Participate in reviews and operational readiness for services and infrastructures
  • Maintain deep technical and business knowledge of Exactuals’ system architectures, ensuring continuous upgrade and integration of new capabilities.
  • Perform deep dives into both systemic and latent reliability issues
  • Perform service failure analysis across the entire application stack: front-end, back-end, cloud services, databases.
  • Promote modern and standard methodology for everything from monitoring to troubleshooting complex code issues.
  • Support releases activities and production environment testing
  • Design mechanisms for alerts and responses to identify and address reliability risks.
  • Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, planning, and reviews
  • Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
  • Design and run performance, capacity, and monitoring tests.
  • Create educational material such as cloud native sample apps and starter code, as well as contribute to holding cloud native educational events like hackathons and live coding sessions. Create educational documentation on how-to's and best practices, and blog about use-cases and architectures that relate to cloud platforms
  • Liaise with the team managing our public cloud environments, including setup, management, and troubleshooting



  • Bachelor's Degree computer science
  • Minimum 7 years’ experience working within Software Product Development.
  • Minimum 2 year experience working in a software design or architect capacity.
  • Minimum 3 year working with cloud software deployment.
  • Minimum 3 year experience working in DevOps environments.

Skills and Knowledge

  • Strong communication skills, ownership, and drive.
  • Strong passion in diagnosis software and systems in a distributed, internet-scale Linux environment.
  • Significant expertise in enterprise Java platform and modern technologies like Spring boot, Node.js, and open source technologies
  • Ability to deep dive in existing infrastructure and software to assist in solving problems
  • Solid understanding of systems and application design, including the operational trade-offs of various designs.
  • Development or support experiences in these areas: application and data security, batch processing, finance platforms
  • Ability to deep dive in existing infrastructure and software
  • Strong cloud experience.
  • Practical knowledge of various aspects of service design like messaging protocols & behavior, caching strategies and software design practices.
  • Demonstrable knowledge of TCP/IP, HTTP, web application security, and experience supporting multi-tier web application architectures.
  • Ability to prioritize tasks and work independently.
  • Be adaptable and able to focus on the simplest, most efficient & reliable solutions.
  • BS/MS degree in Computer Science, Engineering, or equivalent experience
  • Java 8+, JavaScript, Linux proficiency
  • Spring boot, NodeJS, React or Angular
  • MySQL, Postgres
  • Dynatrace, graylog or equivalent
  • Data Processing and ETL experience
  • Full SDLC experience in enterprise development environment
  • Strong troubleshooting capabilities
  • Test automation and continuous integration
  • AWS technology experience is a must

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.


We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
In order to be hired and work at City National Bank, you must be fully vaccinated against COVID-19.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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