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Manager, IT Delivery Team

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Job ID TI-14907 City Los Angeles State California Additional Location: Exempt/Non Exempt Exempt Shift Day Work Schedule M-F, 8-5
Job Details:


This position is responsible for leading the successful delivery of solutions across a variety of new technologies as well as overseeing program management for new technology initiatives across multiple business units. This position leads a team of project resources focused on delivering the bank's high priority technology initiatives and is actively engaged in day to day activities as needed. The person in this role engages with all levels of staff and management in the technology and business units. This role operates in a fast-paced environment with teams of motivated colleagues to deliver high quality solutions that add value to colleague and client experiences. Successful incumbent will be capable of working in a rapidly changing industry/environment, can tolerate ambiguity, demonstrate problem-solving leadership and act as a change agent at both the organizational level and via solutions delivery.

Technology and Innovation Division
As a member of City National's Technology & Innovation group, you will drive, develop, and maintain solutions for clients and colleagues. This is an exciting time of technology advancement and innovation across the bank, particularly within our technology teams.

  • Oversee and drive the successful delivery of a portfolio of programs and projects on scope, budget and time.
  • Work with business teams to understand the requirements for future projects, efficiently scheduling available resources to develop world class products and services.
  • Appropriately structure the delivery model and process to ensure that resources are prioritized and scheduled across projects to maximize effectiveness.
  • Develop and maintain a high performing team through effective hiring, coaching, rigorous performance/talent management processes, and vendor partner management.
  • Foster a collaborative, success-oriented team environment where resources are empowered and accountable. Provide work direction, delegation, and prioritization to team.
  • Provide thought leadership and significant influence to the continuous improvement of processes, policies and best practices to optimize delivery of technologies.
  • Ensure ongoing improvements align with standard process/service management principles and technology Systems Development Life Cycle (SDLC) methodologies.
  • Define, track and measure overall department performance and metrics. Complete and distribute applicable reports, models, status updates, statistics, etc., to technology leadership as required.
  • Provide proper escalation to leadership for issues/problems as necessary. Participate in the organization's strategic and financial planning process.
  • Gain and maintain a broad understanding of business, business needs, and how assigned technologies/domain drive and support the business.
  • Provide effective and timely reporting on in-progress and forthcoming projects
  • Ensure that risks and dependencies across the project portfolio are managed effectively and reported to senior management.
  • Work in partnership with business and technology resource managers to plan the appropriate allocation of resources to ensure efficient project delivery.
  • Ensure program/project standards (documentation, risk/dependency management, budget tracking, reporting, and governance) are consistent across the department and meet the needs of stakeholders.
  • Ensure compliance with company's policies, processes and procedures.



  • Bachelor's Degree
  • Minimum 10 years of experience in IT
  • Minimum 7 years of experience in Program/Project Management and/or Application Management
  • Minimum 5 years of experience in Financial Services

Skills and Knowledge

  • 10+ years of program/project management experience with a proven track record for delivering projects and driving execution.
  • 5+ years of experience managing direct report teams preferred
  • Demonstrated experience of program/project management in an environment employing a variety of software development methodologies (agile, iterative, waterfall, etc)
  • Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility.
  • Strong interpersonal, analytical, problem solving, facilitation, organizational, prioritization, effective decision making, and conflict resolution skills. Ability to negotiate or persuade others in complex situations.
  • Strong problem solving and analysis skills, combined with impeccable business judgment and ability to communicate with highly technical and business management teams
  • Ability to build, manage and sustain strong collaborative and productive relationships with business partners
  • Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.
  • Strong planning and organization skills
  • Experience of managing multiple stakeholders at all levels of the organization
  • Demonstrated experience in motivating and leading project management teams
  • Strong people management skills, including an understanding of how to attract, develop and retain talented individuals and experience in identifying and implementing training & development plans
  • Demonstrated ability to lead complex strategic initiatives within a technical and/or business environment
  • Understanding of finance and capital budgeting principles
  • Understanding of end-to-end project and software development lifecycles
  • Experience working in a multi-vendor (outsourced) environment strongly preferred.
  • Demonstrates resilience and flexibility when presented with challenges or changing priorities

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.


We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

In order to be hired and work at City National Bank, you must be fully vaccinated against COVID-19.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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