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Lead Quality Assurance Engineer

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Job ID EXAC-12851 City Nashville State Tennessee Exempt/Non Exempt Exempt Shift Day Work Schedule M-F, 8-5
Job Details:

The Lead Quality Assurance Engineer leads and helps improve quality throughout our applications and processes. They work closely with development engineers, product, devops, customer success, and leadership to provide feedback and guidance on quality improvement and processes. The ideal candidate for this role is an excellent problem solver, highly inquisitive, extremely meticulous, organized, enjoys learning, enjoys collaborating with others, and is a go getter. They enjoy mentoring, training, and helping others improve quality. They take ownership and are reliable. They are more concerned about doing something right than just getting something done. They are not afraid to articulate concerns or issues. They know when to ask for help versus spinning their wheels. They are skilled at writing and reviewing documentation and always strive to make things easier the next time around for the next person that has to do it. They don't know everything, but have no problem diving deep into new technologies, tools, or best practices to become knowledgable and to apply those learnings to help the broader team or processes.

Exactuals Division
This is an exciting opportunity to be part of a small "start up" group within a larger organization. Exactuals colleagues work hard to support one another in the mission to modernize the payment space, primarily for the entertainment industry, while enjoying the journey together. Exactuals became an RBC / City National company in 2018.

  • Collaborates with all departments/areas to review and enhance quality
  • Contributes to continuous improvement of Quality Assurance practices
  • Contributes to organizational process improvement
  • Creates and review test plans
  • Creates and review test cases
  • Helps identify gaps in test regression
  • Reviews and enhances automation regression
  • Reviews and enhances regression test cases/suites
  • Helps identify gaps in test regression
  • Logs and reviews product defects
  • Reviews and provides guidance on release testing
  • Reviews work of other Quality Assurance Engineers
  • Mentors Quality Assurance Engineers and SDETs
  • Trains on Quality Assurance best practices and processes
  • Coordinates and lead user acceptance testing
  • Initial quality assurance point of contact for Production issues
  • Ensures test environments are maintained and functional
  • Maintains, reviews, and enhances quality documentation/wikis
  • Works directly with clients/partners to coordinate testing efforts
  • Researches and provides suggestions on tools
  • Resolves issues
  • Helps troubleshoot issues
  • Assists in audits
  • Subject Matter Expert in various areas of the product(s)



  • *Bachelor's Degree Computer Science or Computer Engineering or equivalent experience
  • *Minimum of 5 years of programming experience
  • *Minimum of 2 years in a leadership role

Skills and Knowledge

  • Experience as Scrum Master and/or Product Owner
  • API Testing experience
  • Experience with cloud infrastructure, specifically AWS
  • UI Automation experience
  • Performance testing experience
  • Royalties experience
  • Experience creating Jenkins Jobs for Automation or CI/CD
  • Audit/Compliance experience (SOC, etc)
  • Excellent problem solver
  • Excellent communication skills (written and verbal)
  • Leadership skills
  • Analytical skills
  • Team Player
  • Highly inquisitive
  • Well organized
  • Great attention to detail
  • Constant Learner
  • Go getter
  • Skilled at troubleshooting (code, systems, etc)
  • Well versed in multiple programming languages (Java, Python, and JavaScript preferred)
  • Comfortable using the command line interface
  • Able to query and update databases
  • Understands the fundamentals of the Scrum Framework
  • Understands the difference between Scrum and Waterfall
  • Able to manage tight timelines when they arise along with multiple priorities
  • Familiar with defect tracking tools and processes (preferably JIRA)
  • Understands defect severity levels
  • Can write clear defects and assign appropriate severity level
  • Comfortable working with source control systems (preferably GitHub)

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish.City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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