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Implementation Quality Assurance Representative I

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Job ID TREA-11963 City Los Angeles State California Exempt/Non Exempt Non-Exempt Shift Day Work Schedule M-F 8-5
Job Details:
Position is responsible for reviewing and performing the validation of the setups completed by Implementation Operations Representatives of business clients on various Treasury Management systems. Additionally, provides a variety of daily support functions related to the findings of that review. Responsibilities generally include, but are not limited to, researching, reporting and resolving issues uncovered during the quality check process, ensuring the products or services meet the established standards of quality and service levels. Ensuring operational integrity of accounts and processes are consistent with Bank policies and procedures and legal/regulatory requirements. Performs other duties as requested.

Treasury Management Solutions Division
As a member of City National's Treasury Management Solutions group, you will make a difference by delivering integrated technology solutions to help clients more efficiently manage their businesses and working capital. This group drives and supports the bank's cash management products and services that won City National four of its 11 Greenwich Excellence Awards in 2018.

  • Independently performing highly specialized duties requiring knowledge of complex Treasury procedures and/or regulatory requirements.
  • Ability to interpret and explain policies and procedures.
  • Utilizing multiple Bank systems to complete duties requiring in-depth knowledge of system functionality.
  • Exercise judgment and make decisions that have an impact on customer's setup of Bank products, services and accounts.
  • Provides a variety of daily support functions which generally includes, review of account/client setups on applicable systems, the reporting of errors to management and the communications of errors to the various colleagues within the Operations unit
  • Assess banking needs of the clients and assist them in selecting the most appropriate course of action.
  • Ensure operational integrity of accounts and processes transactions according to bank policies and procedures and Service Level Agreements.
  • May have signing authority for approving deposits, transfers, and other operational work within approved limits.
  • Maintain up-to-date knowledge of Bank policies and procedures
  • Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirement (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
  • Complete all required training and performs other duties as requested



  • *Minimum 4 years Treasury Management experience required.
  • *Minimum 4 years data entry experience required.
  • *Minimum 4 years basic computer experience required (e.g. MS Word, Excel)

Skills and Knowledge

  • Excellent attention to details
  • Detailed data entry skills
  • Ability to interact effectively with all levels of Bank personnel
  • Ability to perform functional duties and related positions with minimal supervision
  • Proficient in the use of network and PC based software applications
  • Excellent verbal and written communication skills
  • Excellent interpersonal/customer service skills

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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