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Implementation Operations Representative II

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Job ID TREA-11971 City Los Angeles State California Exempt/Non Exempt Non-Exempt Shift Day Work Schedule M-F, 8-5
Job Details:
The Operations Rep will be responsible for setting up business clients on various Treasury Management systems and providing a variety of daily support functions and maintenance on their products, services and accounts. Responsibilities generally include, but are not limited to, setting up new products, services, accounts, researching and resolving customer setup issues, processing transactions, identifying and troubleshooting systems-related problems and ensuring operational integrity consistent with Bank policies and procedures and legal/regulatory requirements. Performs other duties as requested.

Typical duties include participating in heavy production and data entry, performing basic research and information retrieval and utilizing assigned Bank systems to retrieve basic information. This is generally a mid-level position that includes processing transactions for all types of treasury management services, on-line banking, business searches, and changes to accounts. Positions utilize Bank systems to complete duties. This person generally has a minimum of 6 months to two years experience in Banking Services or related function.

Treasury Management Solutions Division
As a member of City National's Treasury Management Solutions group, you will make a difference by delivering integrated technology solutions to help clients more efficiently manage their businesses and working capital. This group drives and supports the bank's cash management products and services that won City National four of its 11 Greenwich Excellence Awards in 2018.

  • Independently performing highly specialized duties requiring knowledge of complex Treasury procedures and/or regulatory requirements.
  • Ability to interpret and explain policies and procedures.
  • Utilizing multiple Bank systems to complete duties requiring in-depth knowledge of system functionality.
  • Exercise judgment and make decisions that have an impact on customer's setup of Bank products, services and accounts.
  • Provide a variety of daily support functions, which generally includes, setting up new accounts/clients on applicable systems, assisting clients with daily maintenance of their accounts (e.g., account reconcilements, monitoring system to ensure accurate data, identifying and resolving system-related problems, etc.).
  • Assess banking needs of the clients and assist them in selecting the most appropriate course of action.
  • Ensure operational integrity of accounts and processes transactions according to bank policies and procedures and Service Level Agreements.
  • May have signing authority for approving deposits, transfers, and other operational work within approved limits.
  • Maintain up-to-date knowledge of Bank policies and procedures and ensures activities are in compliance with legal/regulatory, as well as National Automated Clearing House Association (NACHA) rules and requirements.
  • Keep abreast of current industry trends and changes in regulations impacting treasury management operations.
  • Comply fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).



  • Minimum 2 years of Treasury Management experience required
  • Minimum 2 years of data entry experience required
  • Minimum 2 years of basic computer experience required (e.g.. MS Word and Excel)

Skills and Knowledge

  • Ability to interact effectively with all levels of Bank personnel.
  • Detailed data entry skills.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal/customer service skills.
  • Knowledge of bank policies and procedures.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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