CHANGE INITIATIVE MANAGER II
WHAT IS THE OPPORTUNITY?
The Change Management Office under the CNB Office of the President is responsible for the management of change initiatives across the product groups and lines of business (LOBs) that fall under the Office of the President. This position is responsible for the planning, implementation and successful delivery of one or more key programs, leading project teams that are each responsible for elements therein. This includes architecting project structures, plans to enable fulfillment an articulated business strategy and managing large program budgets. The Change Initiative Manager will also need to be able to quickly assess the health of the project and make recommendations to improve delivery capability. They will manage end-to-end lower complexity, potentially cross-line of business impacting change initiatives in alignment with CNB's Enterprise Change Management Framework. This includes all phases of project delivery from idea generation, business case development, planning, execution and transition to BAU. They will challenge/review project status in partnership with business and technology stakeholders to ensure sound risk and issue management throughout the project lifecycle. Project elements may include areas such as organization structure, processes, operational support and technology. Role will be instrumental in driving and tracking program activities, negotiating changes in plans and effective communication with all stakeholders and senior management. Success of project outcomes will be measured by the implementation and fulfillment of a strategy and realization of project's defined benefits and results. Will often partner or support more senior Change Initiative Managers in the execution of larger, more complex programs.
The Change Initiative Manager II will plan, execute, and finalize Bank projects according to timelines, milestone events and within budget. This includes acquiring resources, capacity planning and coordinating and motivating all project team members, contractors and or consultants to flawlessly complete project deliverables. Project Managers help define project objectives, scope and requirements; and ensure high levels of development and project execution throughout its life cycle. City National Bank Project Managers must adhere to the CNB Project Management Lifecycle Methodology.
WHAT WILL YOU DO?
- Assembles project team, assigns individual responsibilities, identifies appropriate resources needed, and develops schedule to ensure timely completion of project and meeting deadlines of project.
- Participates in meeting activities to identify project goals and gain consensus on project steps, schedule and implementation procedures; fosters cooperation and involvement of support team.
- Interviews colleagues/client to identify and analyze needs; develops project plan and provides input to recommendations for request/problem resolution.
- Identifies internal and/or external resources to ensure successful project completion.
- Monitors development activities relating to meeting project objectives, budget, quality standards and schedule.
- Manages several projects of varying size concurrently and consults with all levels of management which may require coordinating activities across multiple departments and/or divisions.
- Prepares project status reports; makes alterations in project plan as needed.
- Fosters and maintains good relationships with colleagues/clients to ensure that processes are integrated to support expected customer service levels. Acts as business partner by managing expectations and providing guidance and advice throughout project duration.
- Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
- Completes all required training.
WHAT DO YOU NEED TO SUCCEED
- Bachelor's Degree
- Minimum 5 years of progressive experience in Program Management Office (PMO) / Change Management functions and/or end-to-end complex change programs independently with multi-department/Line of Business impact
- Minimum of 5 years banking or financial industry experience.
Skills and Knowledge
- Highly prefer 7 years of progressive experience in Program Management Office (PMO) / Change Management functions and/or end-to-end complex change programs independently with multi-department/Line of Business impact
- Knowledge of Treasury Management products and services
- Experience working with or in a line of business such as commercial, business banking, mid-corp or commercial real estate
- Experience working in operations, client service and/or product implementations
- Must be extremely knowledgeable in all aspects of project methodology, management tools and techniques across all project activities.
- Solid understanding and planning skills in all aspects of a system/business project lifecycle, i.e. enhancements, user requirements, application configuration
- Ability to identify excessive cycle time and/or costs and develop alternative courses of action associated with the project’s life-cycle
- Demonstrated tract record of delivering positive results in project work, including high quality implementations, cost savings, revenue enhancements and within time and budgetary constraints
- Ability to manage resources directly and through cross functional teams
- Full conversant on issues and current trends as they relate to the banking industry’s product and services
- Aptitude to prioritize and analyze a list of measurable product and service characteristics along with associated target values
- Ability to set and develop strategic goals and techniques for a project and effectively communicate this to all project team members
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
City National Bank requires all colleagues to be fully vaccinated against COVID-19 to work on-site at any of our locations.
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