Banking Operations LeadStart Application Job ID BIS-8086 CityLos Angeles StateCalifornia Exempt/Non ExemptNon-Exempt ShiftDay Work ScheduleMonday-Friday, 7:30am-4:30pm
The Banking Operations Lead is responsible for conducting day to day support of the Deposit Operations department. Key responsibilities include the following: ACH processing including Unauthorized ACH claims, review of login activity to the Banks Commercial Online Banking platform, Deposit Return Item & EARNS notification processing. Additional duties include Hold callback, FAST/Image ATM/Bank by Mail review, SQN data signature capture, and research request. Colleague will represent the department to both internal and external clients in response to inquiries and requests.
Assigns and monitors daily tasks to ensure quality and production Service Levels are met. Ensures proper employee training, identify knowledge gaps and provide timely feedback/coaching. Applies in-depth knowledge of systems, functions and procedures to identify and resolve quality issues to ensure overall team quality. Managing the workflow, ability to resolve routine and complex issues independently, monitoring the staff performance, providing feedback and coaching to the staff. Maintain an open line of communication with the staff and management, escalating potential issues to supervisor/manager. Works closely with management to make recommendations to add/modify processing procedures and guidelines in the continuous effort of maximizing the department's efficiency. Authorized to approve transactions and other work within approved limits.
- *High School Diploma or GED required.
- *Minimum 2 years of branch or back office banking experience.
- *Minimum 2 years of experience with Outlook and Microsoft Office Applications.
Skills and Knowledge:
Requires excellent working knowledge of complex Bank products/processes and legal/regulatory requirements. Great quality and quantity of work, job knowledge, customer service, problem solving, ability to work independently and initiative to take on new assignments. Strong communications skills to handle complicated or sensitive information to clients, account officers or other outside parties. Ability to analyze and interpret complex information. Experience working in a fast paced environment that demands strong organizational, technical and interpersonal skills. Strong working knowledge of IBS Insight, Vsoft, Synergy, Efunds Exceptions Desktop, and Guardian Analytics or equivalent experience.
- Must be able to work in an accurate and effective manner in a fast-paced deadline-oriented environment.
- Exercise good judgment in making decisions that impact client accounts and City National Bank operations.
- Good oral and written communication skills.
- Excellent organizational skills and detail oriented
- Ability to multi-task while maintaining a high level of quality and efficiency
*Represents basic qualifications for the position. To be considered for this position you must at least meet the basic qualifications.
City National Bank is an Equal Opportunity/Affirmative Action Employer, Minorities/Females/Individuals with Disabilities/Veterans
Note: This preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Note: Candidates should be advised that City National Bank does not pay interviewee travel expenses or relocation expenses for candidates who are hired unless previously agreed.